Comments on: Please stop selling your NBN boxes on Gumtree and Facebook, says NBN

By: Bolivar diGriz

Bolivar diGriz — Sun, 08 Sep 2024 21:56:40 +0000

In reply to Kimmo.

Are you sure it’s actually NBN calling?

I’m pretty sure that Zeke was being humorous. You’re right – it’s not NBN calling. Nor is it Microsoft, or Optus or Telstra despite what they say. If anyone ever gets a call purporting to be from a business, just randomly offering free help to you, immediately ask yourself the question “And just how does this business unit justify their staffing costs when they’re apparently calling me to offer their free labour?” Then hang up, because any of the above offering a free service is a ridiculous concept. (And I’m aware of how unlikely it would be for anyone reading this to be taken in by these scammers, but many of us have less discerning parents and other relatives.)

My question is how they manage to select their targets. I’m a former IT professional, and nobody has ever phoned me offering to fix my virus issues. I’m missing out – I could do with a good laugh!

By: Bolivar diGriz

Bolivar diGriz — Sun, 08 Sep 2024 21:45:41 +0000

In reply to Zeke.

Why do the NBN people keep ringing me and telling me that there’s suspicious activity on my internet connection?

Which explains Michael Smith's complaint about how difficult it is to get them to answer a Help Desk call. Obviously all their operatives are busy cold-calling customers to offer them help with their suspicious activity problems! Mystery solved...

By: Andi

Andi — Fri, 06 Sep 2024 10:38:52 +0000

In reply to Stephen Darragh.

So glad I don’t have one of those white boxes. My boss has one, plus the extra box to connect it to. Same with my son having his connection in his flat. Two boxes and a cheap lap table sitting on the floor beneath the phone cable connection just so the boxes aren’t sitting on the floor in a spot they’re likely to get kicked.

We only ever recieved our modem/router from the ISP. One box only, sent to us by our ISP once we were ‘NBN ready’. We recently replaced it with a new router/modem after we started having problems and that was purchased only after speaking to a friend in IT who recommended a particular one. I ordered it online, it arrived in the mail and I set it up myself (since my husband isn’t all that technogically inclined). It’s working great.

By: Andi

Andi — Fri, 06 Sep 2024 10:30:55 +0000

In reply to Zeke. Don't be. Finding a spot for two boxes is a pain in the backside. I'm glad I've only got one box, and it's one I purchased to replace the one box we were provided with by our ISP when the NBN was installed.

By: Stephen Darragh

Stephen Darragh — Fri, 06 Sep 2024 06:58:36 +0000

The ASUS device in the picture would not have been an NBN supplied device. It is “NBN compatible” in that it can directly terminate fibre-to-the-node and fibre-to-the-building VDSL connections (FTTN and FTTB), and may have been supplied by an ISP. The ISPs always sell or give these to their users – they don’t expect them to stay around.

By: Kimmo

Kimmo — Fri, 06 Sep 2024 05:53:38 +0000

In reply to Zeke. Are you sure it's actually NBN calling? Do you use a VPN, perhaps?

By: Zeke

Zeke — Fri, 06 Sep 2024 05:44:38 +0000

You mentioned that these boxes are in most homes. All I’ve got is the old copper wire and a router. I feel cheated.

By: Zeke

Zeke — Fri, 06 Sep 2024 05:43:27 +0000

Why do the NBN people keep ringing me and telling me that there’s suspicious activity on my internet connection?

By: Michael Smith

Michael Smith — Fri, 06 Sep 2024 05:38:36 +0000

If NBN Co were serious about messaging to their customers they would beef up their helpline so you could speak to a knowledgable person, with authority to actually help, who speaks passable English and who answers the phone in under 35 minutes.
Until this happens I dont think anyone should take the slightest bit of notice of anything NBN Co wants.

By: Will H

Will H — Fri, 06 Sep 2024 03:56:04 +0000

So I don’t know how this worked, but when my NTD broke I found one in a pile of hard rubbish up the street, and it is still chugging along. Maybe they are programmed for the immediate vicinity rather than by particular property?